01
Overview
SillyTalk (“SillyTalk,” “we,” “us,” or “our”) provides AI-assisted language-learning tools. This policy applies when you create or use a SillyTalk account, participate in lessons, use voice or AI features, contact support, or purchase a subscription.
By using the service, you acknowledge the processing described here. If you do not agree, please do not submit personal information or use the service.
02
Information we handle
Account and profile information
This can include your name, mobile number, optional email address, profile photo, age or date of birth, gender, location, occupation, institution, preferred and learning languages, learning goals, confidence level, hobbies, and onboarding responses.
Learning and usage information
We handle enrolled courses, chapter progress, answers and attempts, practice and test results, conversation history, achievements, certificates, attendance, learning streaks, weak areas, app and chapter usage time, and AI token usage.
Device and technical information
This can include device identifiers, device name, platform, operating-system and app versions, push-notification token, IP address, login time, crash reports, diagnostic logs, request metadata, and security or audit records.
Subscription and payment information
We record your plan, order and payment identifiers, amount, currency, payment status, invoices, coupons, renewal or cancellation status, and transaction history. Payment credentials such as full card or UPI details are collected by the payment provider, not stored by SillyTalk.
Support and communications
We keep information you send through support tickets, feedback, question reports, email, WhatsApp, or other enabled communication channels, together with our responses and delivery status.
03
Microphone, voice and AI processing
When you use speaking, pronunciation, translation, flashcard, quiz, dictionary, or live-conversation features, the app may capture microphone audio and process the words you speak. Depending on the feature, audio may be processed on your device, sent through SillyTalk systems, or streamed directly from your device to Google Gemini using a short-lived credential.
Prompts, lesson context, answers, audio, transcripts, and AI responses may be sent to Google Gemini to provide transcription, evaluation, feedback, translation, and generated speech. SillyTalk may retain transcripts, conversation records, results, token counts, and diagnostics needed to provide the service and investigate failures. We do not use microphone audio to create a biometric voiceprint.
If you choose to enter your own Gemini API key, SillyTalk stores it encrypted, never returns it in full through the app, and uses it only to make the AI requests you initiate. Google processes information it receives under its privacy policy.
04
How we use information
- create, authenticate, secure, and support your account;
- deliver lessons, AI conversations, speech features, feedback, and translations;
- save progress, personalize learning, and recommend appropriate content;
- manage trials, subscriptions, payments, invoices, and refunds;
- send service, security, support, and enabled notification messages;
- measure reliability and usage, troubleshoot errors, and improve the service;
- detect abuse, enforce limits, protect users, and comply with legal obligations.
06
Retention and security
We retain information for as long as reasonably needed to provide the service, maintain learning and transaction records, resolve disputes, prevent fraud, meet legal or accounting requirements, and enforce agreements. Operational logs are rotated under our retention schedule; payment, audit, security, backup, and legal records may be kept longer.
We use safeguards such as encrypted network connections, authenticated and rate-limited requests, access controls, encrypted storage for sensitive AI credentials, and administrative audit logs. No storage or transmission method is completely secure, so we cannot guarantee absolute security.
07
Your choices
- Review or update available profile information in the app.
- Control microphone, photo, and notification permissions in your device settings. Some features will not work without the relevant permission.
- Ask Support to disable or remove a Gemini API key you provided.
- Cancel an eligible subscription through the available account or support flow.
- Request help accessing, correcting, exporting, or deleting account information through Support, subject to identity verification and records we must retain.
Account deletion revokes active app access and removes the account from normal use. Some records can remain in backups, audit trails, payment records, or other systems where retention is required for security, legal, or operational reasons.
08
Children's privacy
Children should use SillyTalk only with the involvement and consent of a parent or guardian where required by applicable law. If you believe a child provided personal information without the required authorization, please contact us so we can review and take appropriate action.
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Changes to this policy
We may update this policy as the service, providers, or legal requirements change. We may also provide an in-app notice when a change is material.
10
Contact us
For privacy questions or requests, email hello@lingoai.app or use the Contact Us option in SillyTalk Support. Please do not include passwords, payment credentials, or an AI API key in your message.